Registering an account

Purpose

Create a Merrows portal account, verify your email address, and arrive at the setup page where you start your own business or try the demo.

Prerequisites

An email address you can read. The verification code goes there and is valid for ten minutes.
A password of at least twelve characters with no spaces and at least three of: upper case, lower case, a number, a special character.

Steps

Step 1

Action: Go to https://portal.merrows.ai/signup, or click “Sign up here” on the login page.

What you should see: A “Create Your Account” card explains the quick signup: create the account in minutes, then start with the demo or accept business access later. It is free to start and asks for no card. A Get Started button opens the form, and “Already have an account? Sign in” leads back to the login page.

Step 2

Action: Click Get Started.

What you should see: A “Create Your Account” dialog opens on step 1 of 2. It asks for First Name, Last Name, Email, Phone Number (optional, used for text notifications) and Password, with a show-password toggle and the password rules under the field. The email address becomes your login name.

Step 3

Action: Fill in your name, email address and password.

What you should see: Each field checks itself as you type: a name needs at least two characters, the email must look like an address, and the password rules are listed under the field until they are met. A phone number, if you give one, goes in international format.

Step 4

Action: Click Next.

What you should see: The dialog moves to step 2 of 2, “Verify Your Email”, and sends a six-digit code to the address you gave. The step shows the address, a Verification Code field, a Verify Email button that wakes up once six digits are typed, and a Resend Code link that waits sixty seconds between sends. Codes expire after ten minutes.

Step 5

Action: Type the code from the email and click Verify Email, then Complete.

What you should see: The address is confirmed and the dialog closes. You are signed in and land on the “Set up your workspace” page. From here you start your own business on a free trial (see the “Getting started on a trial” guide), try the demo, or wait for a business to add you. Until you belong to a business, opening a business page brings you back here. If the code expired, request a new one with the resend link; a code is valid for ten minutes and five wrong attempts ask for a fresh one.

Troubleshooting

“An account with that email or phone number already exists”: sign in instead, or use the password reset if you no longer have the password.
The code never arrives: check the spam folder, then use the resend link. Signups from one network are limited to three per hour, and codes to ten per hour per account.
The password is refused: the form names the rule that failed. Twelve characters with no spaces and three of the four character kinds are required.
You closed the page before entering the code: sign in with the email and password you chose; the portal asks for the code again before letting you continue.
The trial checkout or a phone number request is blocked: the account’s email is not verified yet. Enter the code from the verification email; both stay blocked until you do.
The email field is filled in and cannot be changed: you opened an invitation link from a business’s Users & Access page. The account joins that business as soon as the email is verified.